A location is one working set: its own connected review sites (sources), its own reviews feed, and its own rules, agents, saved replies, team access and review history. Everything you do inside one is invisible from the others.
When to add another location
Add one when 2 sets of sources should never be looked at together. A business with 3 branches gives each branch a location so its reviews, numbers and team stay apart. An agency keeps each client in their own so nothing crosses over. Somebody running 2 brands keeps them apart so a team member on one cannot see the other's reviews.
If you only need to see the locations side by side, you do not need to merge anything: All locations in the switcher shows reviews, approvals and insights for every location you can reach. See Locations for how many your plan allows and how to limit a team member to some of them.
Switching and adding
The switcher sits at the top of the sidebar and shows the current location and how many sources it holds. Open it to see the locations you can reach, with a tick on the one you are in.
- Open the switcher and choose Add location.
- Give it a name of at least 2 characters.
- Connect its first source from Sources. A new location starts empty, because there is nothing to carry over.
The location switcher open at the top of the sidebar, listing two locations, the All locations row and an add option.
Your subscription covers the new one, up to the number of locations your plan includes. If you are working with a provider, your list only ever contains locations that belong to you, and adding another is something your provider does for you rather than something on this menu.
What is shared and what is not
Shared across every location you can reach:
- your sign-in, your name, your photo and your interface language;
- the plan and the monthly credits, which belong to the account rather than to one location;
- your own notification preferences, which follow you rather than the location.
Not shared, and this is the point of the feature:
- connected sources and everything they bring in;
- rules, AI agents and saved replies;
- team membership and who has access to the location;
- review history, insights and reports.
Because the credit pool is account-wide, a busy location can spend it on behalf of a quiet one. Watch the usage threshold alert rather than assuming each location has its own share.
Where each setting lives
Settings opens on a rail of tabs, and the address bar remembers which one you are on, so a link to a particular tab works from anywhere.
- Profile. Your name, email, password, photo, interface language and a note about the theme toggle.
- Notifications. The daily digest, which emails reach you, and the alert that warns you before your credits runs out.
- Translation. The language you read reviews in, and whether incoming reviews are translated automatically.
- Team. The roster, invitations, roles and which locations each person can reach.
- Billing. Your plan, usage and invoices. Where you work for an agency, this tab says so and points at the panel that owns it.
- Danger zone. Transferring ownership and deleting the location.
The settings screen with its tab rail on the left and a section open on the right.
2 of those tabs can be missing. Team and Translation are features a provider can leave out of a plan, and when they are not included the tab is dropped rather than shown locked.
What this costs
Nothing. Locations, tabs, team members and settings changes are free. Only automated work counts against your credits: a rule action is 1 credit, an AI reply costs more, and those credits are counted once for the whole account.