2 settings sound the same and are not. One changes the words the product uses when it talks to you. The other changes what happens to reviews written in a language nobody on your team reads. They live on different tabs for that reason.
The interface language
On the Profile tab, the Language card sets the language of the buttons, labels and messages you read. It changes nothing about your reviews, your replies or your customers.
6 languages ship, listed by their own names so you can find yours without translating the list first:
- English
- Español
- Português (Portugal)
- Português (Brasil)
- Français
- Deutsch
The language card on the profile tab with the interface language select open.
Your choice is remembered in the browser you made it in, and it is yours alone. Everyone else in the location keeps their own, so a shared location can read in 3 languages at once.
If you have not chosen one, we start from what your browser asks for and fall back to English. A request for a language we do not have, like Dutch, lands on English rather than on a half-translated screen.
2 things can hide the card. Some providers set one language for everyone they work with, and where that is the case there is nothing to choose. And a provider can leave the picker out of the plan entirely.
Asking for a language we do not ship
There is no request form in the product. Write to support@reviewcomet.com with the language you want and where your team is, and it goes on the list. 6 is where the shipped set starts, not where it stops.
The translation setting
On the Translation tab, Translate reviews into sets the language the Translate button uses on a review card and in the composer. This list is longer than the interface list, because reading a review and reading the product are different problems: Dutch, Italian, Swedish, Polish, Arabic and Japanese are all here, among others.
Translate incoming reviews automatically goes one step further. Every review that is not already in your chosen language gets a translation underneath it, without anyone pressing anything. The original text stays visible above it, which matters when the translation is wrong and somebody needs to see why.
Reply in the language the reviewer used does the same thing for the way out. With it on, whatever a rule or an agent posts is rewritten into the reviewer's own language right before it sends. It never touches what a person types in the composer: a human reply still needs the Translate button there, so nobody is surprised by what they sent.
The translation tab with the translate into select and the two automatic translation switches.
The card saves itself a moment after you change anything, the same as every other settings screen here: there is no button to press, and a Saved indicator beside the title confirms it. Changes take effect on new reviews and new replies from that moment; anything already translated keeps what it has.
Only an owner, an admin, a manager or the client whose location this is can change these 3 settings. A moderator sees the card with the controls disabled.
What happens when you reply
- A person typing a reply always sends exactly what is in the composer box. Nothing is translated silently: to answer in the reviewer's language, press Translate in the composer first, and you read the result before you send it.
- A rule or an agent posts in the location's own language unless Reply in the language the reviewer used is switched on above, in which case it posts in the reviewer's language instead, without anyone reviewing it first.
- Automatic incoming translation does not touch your saved replies. Those send exactly as written, in whichever of the two ways above puts them out.
The limits worth knowing
- Translation is machine translation. It is good enough to know whether a review is a complaint or a question, and it is not good enough to sign a contract with. Read the original when the answer matters.
- The Translation tab can be missing. It is a feature a provider can leave out of a plan, and when it is not included the tab is dropped rather than shown locked.
- The 2 language settings do not follow each other. Reading the product in German and translating reviews into English is a perfectly normal combination, and nothing will try to correct it.
- It never changes a reviewer's own words. Translation only ever changes what we show you and what we send back.
Changing any of the 3 settings is free, and so is reading and replying by hand however much of it you do. Actually translating something is metered: 1 credit per review the automatic pass translates, and 1 credit per automated reply it rewrites, on top of whatever that reply already costs. A review or a reply already in the right language costs nothing.