Agents that answer reviews in your words, the star ratings they may post at, and what they know.
- What an AI agent does
An agent reads a review and writes the answer from your instructions and knowledge, posting it, drafting it or sending it for approval by the review's star rating.
- Write agent instructions
The persona, tone and boundaries you give an agent, and the sentences that stop it inventing an answer it should have handed to a person.
- Agent knowledge and question pairs
Write the questions your team answers most as a set of Q&A pairs in the Knowledge bank, then tick that set on every agent that should answer from it.
- Draft mode versus auto-reply
Let an agent write answers for a person to read, or let it post on its own at the ratings you choose, and the settings that keep either one safe.
- Test an agent in the playground
Paste a real review and see what an agent would write, which knowledge it used, and why it would leave a review alone.
- Knowledge bank: documents your agents read
Add a document, paste text, write Q&A pairs or read a website once, then pick which of your agents read it.
- Several agents, and which one answers
Give a location more than one agent, tell each what it covers, and see which one a review would go to before it ever runs.
- Rating bands
The 2 star bands on an agent: which ratings it posts on its own, which go to Approvals, and which get a draft only, with the exceptions that override them.