A rule for every review you handle the same way, set once.
Pick a trigger, such as a rating of 2 stars or lower, a keyword or a review with no text. Then choose what happens: tell the manager, assign it, flag it or draft a reply.
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Triggers and actions for reviews
Rules do the routine sorting, so a person sees the reviews that need a person.
Rating triggers
At or below a rating, or at or above one. The most useful rule there is.
Keywords and empty reviews
Match words like refund or rude, or a rating with no text at all.
Notify
Tell the right person the moment it lands.
Assign
Hand the review to the manager of that location.
Flag and archive
Flag reviews that look suspicious, and archive the ones that need nothing.
Test before it runs
Run a rule on past reviews and see what it would have caught.
Rules run in order
Drag them into the order you want. Each one can be switched off without being deleted.
Pick a trigger
A rating, a keyword, a site, a location or a review with no text.
Pick the actions
Notify, assign, flag, reply, send a webhook or archive. One rule can do several.
Test, then switch it on
Backtest it on past reviews, then turn it on.
What it costs
Each action a rule takes costs 1 credit. A reply drafted by AI costs what an AI reply costs. Checking a review against your rules costs nothing.
Questions about rules
What is the first rule I should set up?
Can a rule and an AI agent both act on a review?
Can I limit a rule to one location?
How does the backtest work?
Let the rules do the sorting
Set up your first rating rule and test it on your past reviews.
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