ReviewComet
Se connecterDémarrer l'essai GRATUIT

A rule for every review you handle the same way, définie une fois.

Pick a trigger, such as a rating of 2 stars or lower, a keyword or a review with no text. Then choose what happens: tell the manager, assign it, flag it or draft a reply.

Démarrer l'essai GRATUITVoir les tarifs

7 jours d'essai GRATUIT · sans carte bancaire

Triggers and actions for reviews

Rules do the routine sorting, so a person sees the reviews that need a person.

  • Rating triggers

    At or below a rating, or at or above one. The most useful rule there is.

  • Keywords and empty reviews

    Match words like refund or rude, or a rating with no text at all.

  • Notify

    Tell the right person the moment it lands.

  • Assign

    Hand the review to the manager of that location.

  • Flag and archive

    Flag reviews that look suspicious, and archive the ones that need nothing.

  • Test before it runs

    Run a rule on past reviews and see what it would have caught.

Rules run in order

Drag them into the order you want. Each one can be switched off without being deleted.

  1. Pick a trigger

    A rating, a keyword, a site, a location or a review with no text.

  2. Pick the actions

    Notify, assign, flag, reply, send a webhook or archive. One rule can do several.

  3. Test, then switch it on

    Backtest it on past reviews, then turn it on.

Ce que ça coûte

Each action a rule takes costs 1 credit. A reply drafted by AI costs what an AI reply costs. Checking a review against your rules costs nothing.

Questions sur les règles

What is the first rule I should set up?
A rating rule: when a review is 2 stars or lower, notify the manager and assign it to them.
Can a rule and an AI agent both act on a review?
Yes. A rule can notify and assign while the agent drafts the reply. A review still gets one reply.
Can I limit a rule to one location?
Yes. Each rule can run on all locations or only the ones you pick, and on all sites or only some.
How does the backtest work?
It runs the rule on reviews you already have and shows which ones it would have matched. Nothing is changed.

Let the rules do the sorting

Set up your first rating rule and test it on your past reviews.

Démarrer l'essai GRATUITVoir les tarifs

Essai GRATUIT de 7 jours, sans carte bancaire. Rien n'est débité tant que vous n'ajoutez pas de carte.